Account, deposit and withdrawal problems
Contact 1xBet support directly. The fastest channel is the live chat inside your account, on the website or in the app. The operator's help section also lists its email and phone support.
Before you write, have these ready. They cut the back-and-forth to one message:
- your account ID (shown in the profile, not your phone number);
- the transaction reference from eSewa, Khalti, IME Pay or your bank;
- the date, time and amount of the payment;
- a screenshot of the error, if there was one.
Verification (KYC)
Documents are uploaded inside the account, not sent by email or messenger. Anyone who asks you to send a passport scan through WhatsApp or Telegram is not the operator.
Questions this site already answers
- How to register and what to do when the login fails
- Deposit methods and limits and why a payout gets held
- What the promo code gives and how the bonus clears
If betting has stopped being fun
Nepal has no dedicated national gambling helpline. Speak to a qualified mental health professional, and use the deposit limits and self-exclusion tools in the account settings. The responsible gambling section explains how they work.
Updated: 28.09.2026